Collection: Shipping and Returns
SHIPPING & RETURNS
POLICY
Due to the nature of the products we sell, we enforce a no refund/no exchange policy. Thank you for understanding. We at Tlux extensions appreciate your business.
STANDARD SHIPPING
All Orders ship within 5-7 business days. We ship via USPS whenever possible and we ship via Fed Ex for International Orders. Please note that when you place an order we may be in contact with you to verify shipping and billing information and that will cause delays in processing your order if you do not respond in a timely manner.
EXPRESS SHIPPING
Orders arrive in 2-3 days.
Express shipping to Alaska, Hawaii, U.S. territories, rural routes and remote locations may arrive within 3 - 4 business days.
INTERNATIONAL SHIPPING
International orders should be paid by PayPal to avoid holds placed on unverified international credit cards. If your payment information is unverified, we may ask for further documentation including card issuer contact information. We Ship to the following countries:
Argentina:Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)
We ship International Air via United States Postal Service or Fed Ex and packages are expected to arrive 6-10 business days. We can only provide tracking numbers for USPS and FedEx, which may be linked to tracking numbers provided by your local post.
Tlux Extensions, “duties and taxes unpaid” and does not collect VAT, duties and/or taxes. If additional charges incur you are responsible for payment for your package to clear customs.
HOLIDAY SHIPPING
T lux Extensions is closed for the Holidays and does not mail any packages on Christmas Eve, Christmas Day or New Year's Eve or New Year's Day. Express Shipping is not available from December 23- Jan 2.
CONCERNS
We at Tlux Extensions are very proud of our products and believe in the integrity and quality of our hair. If something isn’t right with your order, please contact us at tluxbeauty@yahoo.com and inform us of your issue.